You’ve worked hard to grow your business and your reputation, and someone has just started complaining about you via one of the many social media channels available.
Unfortunately, there are endless examples to draw from. In fact, they follow a formula, and you can fill in the blanks (like MadLibs… brings me back!):
(name) is on (website), and (he/she) is unhappy because (reason).
For example:
Joe is on Twitter, and he is unhappy with the flowers he ordered for his girlfriend’s birthday because they were late. He’s using those 140 characters to explain that the bouquet was note only late, but also dried out, and overall a major disappointment. And he’s naming names. In fact, soon he’ll be blaming all of his relationship problems on this one bad bouquet.
Problem is, you’re the florist. So…
Social Media: Why You Should Respond to Negative Comments
Posted on January 9, 2012 by Amber Wallace in PR, Small Business, Social Media
You’ve worked hard to grow your business and your reputation, and someone has just started complaining about you via one of the many social media channels available.
Unfortunately, there are endless examples to draw from. In fact, they follow a formula, and you can fill in the blanks (like MadLibs… brings me back!):
(name) is on (website), and (he/she) is unhappy because (reason).
For example:
Joe is on Twitter, and he is unhappy with the flowers he ordered for his girlfriend’s birthday because they were late. He’s using those 140 characters to explain that the bouquet was note only late, but also dried out, and overall a major disappointment. And he’s naming names. In fact, soon he’ll be blaming all of his relationship problems on this one bad bouquet.
Problem is, you’re the florist. So…